Click & Collect for

IKEA

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IKEA AND STOREBOX

IKEA reinvents parcel delivery with Storebox

IKEA is a global furniture and interior producer with the goal of offering high-quality, yet affordable products. The assortment ranges from small flower pots for the living room to fitted kitchens. Customers can shop on site and order via the online store. The purchased items are either delivered or picked up and assembled independently. The delivery of orders will be charged extra.

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Challenges

Customers want flexible pick-up options that are not tied to a specific time
The sustainability aspect of orders is becoming increasingly important - delivery near home instead of long journeys by car
Increasing quality requirements and expectation of short delivery times in both urban and rural areas
Cost-effective alternative to home delivery
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Solutions

Fast, flexible and uncomplicated 24/7 delivery via Click & Collect
Easy to operate without additional staff
Customisable software solution for flexible system integration
Resource-saving alternative through collected delivery option in the immediate vicinity of the end customer
Click and Collect locations are implemented throughout Austria across all regions
Scalable, fully automated solution at multiple locations

You also want to further optimise your logistics process?

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Together with Storebox, we have succeeded in further expanding our customer service, optimizing ordering options and thus being able to offer flexible and time-independent pick-up options.

The success speaks for itself - the project is currently being rolled out step by step in all Austrian areas.

Claes Lindgren
Country Customer Fulfillment Manager at IKEA
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Optimise your logistics process at the last mile

The advantages of a cooperation are obvious.

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Ferdinand Dietrich
Storebox Co-Founder & CCO

Thanks to the new Click & Collect service, orders have increased and rural areas have been better served. There is already a dense network of Storebox stores in most major cities, which is why the delivery time is usually very short.

There has been a reduction in direct deliveries and delivery costs, resulting in increased productivity.

RESULTS

How you can benefit from Storebox Last Mile Logistics

Storebox’s Click & Collect offer facilitates the delivery of goods to our units and collection by customers in a flexible and uncomplicated manner.

Thanks to the integration of Storebox Click & Collect into IKEA's delivery system, multiple deliveries can be processed together and deposited at Storebox locations. This leads to significant efficiency benefits in the form of saved journeys, which results in a reduction of costs and CO2 emissions.

Thanks to the new Click & Collect service, orders have increased and rural areas have been better served. There has been a reduction in direct deliveries and delivery costs, resulting in increased productivity.

Benefit from the dense Storebox network and optimise your logistics process on the last mile.

You want to read the full case study?

In our case study on the cooperation between IKEA and Storebox, you can find out more about how the global furniture and interior manufacturer was able to optimise its logistics process in the last mile thanks to Storebox Click & Collect.

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